Policies

Cancellation & No Show Policy

If you would like to cancel or reschedule your appointment, please do so 48 hours or more in advance. If done in less than 48 hours notice, we will charge the card on file a $150 cancellation fee.

Late Arrivals

If you are more than 15 minutes late to your appointment, you will need to be rescheduled and you will be charged a $150 cancellation fee, as your appointment will be canceled due to the treatment being considered infeasible. We reserve the right to refuse appointments to any patient who has demonstrated disregard of our cancellation policy.

Our Providers’ are booked out weeks to months ahead, and we have a significant waiting list and as a result. Last-minute cancellations do not allow us time to fill those gaps.  We appreciate your understanding of our cancellation policy. This will allow our ICON Team to continue to provide the highest quality service for you and future clients, as well as valuing our team members’ time.

Refund Policy

All services and treatments at iConcierge Medspa are non-refundable. Aesthetic treatment results will vary patient to patient, and aside from certain touch-ups done at follow-up appointments, any additional treatments needed to achieve desired results will be priced as an additional treatment. 

Retail: We do not offer refunds on products purchased.  Defective products may be exchanged within 14 days for the same product only.

No Refund on gift card purchases. 

Children Policy

We adore babies and children here at iConcierge Medspa, however, we do ask that you make childcare arrangements prior to your appointment. This ensures the safety of your children as well as a tranquil experience for you and other ICON clients.

Pet Policy

For the health and safety of all patients, we do ask that you leave your pets at home before coming in to your appointment at iConcierge Medspa. If you do bring in a pet with you that is not a service animal, you will be asked to remove the animal from our office prior to your appointment. We do ask you to provide valid paperwork reflecting the service animal status of your pet if you do bring them into the office. This avoids any sort of inconvenience to you and your pet, so we ask that you leave them at home.